photo of lots of different keys, in different orientations, laid out on a yellow surface

Private rent customers

Information and advice for customers who rent their home from us privately.

If you're a private rent customer of Futures, use the links below to get information, get in touch and let us know about problems you may be having.

We produce a monthly e-newsletter and a quarterly e-magazine full of information, news and advice for our customers. Email us using the button below with your details and we'll add you to the mailing list. You can unsubscribe at any time. 

Subscribe to our customer updates

Digital graphic advertising pages the Futures website. Illustration shows a laptop from the side with a notebook coming out of the back of it and icons and text such as 'repairs' 'money advice'

The Help Hub

Before you contact us, we recommend searching our online database - the Help Hub - to see if your question has already been answered. It's a one-stop-shop for queries about rent, repairs, money advice, your tenancy and more. It can also help you to resolve issues without having to get in touch with us. 

Click here to visit the Help Hub
Someone holding a tablet with Futures Housing content on the screen

Repairs and maintenance

Our online portal, MyAccount, allows you to report repairs for your home, wherever and whenever it suits you. You'll need your tenancy reference number to register for the service.

Click here to find out more about MyAccount or to report a repair
photo of four wooden house shapes on an orange surface. Each house also has one or two wooden cut-out people shapes overlaid

Your neighbourhood

If you're having any issues with your neighbours or something in your neighbourhood is bothering you, please let us know. We can help with a range of antisocial behaviour including fly-tipping, noise and boundary issues.

Let us know about neighbourhood issues by clicking here
Four contact-us icons, a phone handset, map pin, email and envelope

Get in touch

Our team are here to help however they can, whether you have a question about payments, your neighbourhood or anything else to do with your Futures home. Our online form is the quickest and easiest way to send us your enquiry. You can also call us in an emergency on 0300 456 2531.

Fill out our enquiry form by clicking here
Silver house key on a keyring with a house-shaped fob.

New homes

All of our new properties, for rent or sale, are advertised through local estate agents on Rightmove. We have found this makes it easier for our customers. You can deal directly with the agent to make the process as smooth as possible. 

Visit Rightmove by clicking here
Photo of an orange on a background that if half turquoise and half pink. The orange sits on the dividing line.

Shared ownership

Shared ownership is a more affordable way to become a home owner than buying outright from the start. Our newest shared ownership properties are advertised through Rightmove by local estate angents. 

Find out more about shared ownership by clicking here
Photo of a green metal padlock lying on a light green surface

Data protection

We take your privacy very seriously and take great care with your personal data. If you want to see a copy of any data we hold or have a complaint about how we have handled your data, our dedicated data protection team are here to help. 

Click here to find out more about data privacy at Futures